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Services Overview
Sigma Micro prides itself on its Client Services department which supports the implementation and optimization of our software products. Our average Client has been with us for 13 years – proof that they are well served by our team of professionals.
Implementation
Our implementation methodology is unique in that it is the only one in the industry that provides you with the tools to prepare, execute, and evaluate the implementation. We respect the fact that you have to keep your daily business up and running, so we have created a methodology that minimizes disruption to your daily business. In our 25 years in the business we have never had a failed implementation and we never will. [ more ]
Education
At Sigma Micro, we know the difference between education and training and we provide you with the tools you will need for both. Our education courses are very flexible – on-site, over the Web, or at our facility - and they are structured to minimize disruption to your daily business. After educating your staff on how the software works, we provide you with a Procedure Writing Toolkit, loaded with over 30 procedures which you can cut and paste to create your own procedures for training. [ more ]
Client Support
Because our products are so vital to our clients' operations, Sigma Micro is totally committed to availability and accessibility. When you go-live on SigmaCommerce there is a dedicated support representative on site so when you call in during the first few weeks, you will talk to someone who understands your business. Our support representatives are available 24/7 to answer any of your questions. [ more ]
Collaboration
Partnerships demand learning relationships and Sigma Micro has 25 years of experience partnering, learning, and growing with our clients. We are dedicated to creating partnerships for life with our Clients so we can both be successful. [ more ]
Downloadable Tools
ROI Calculator:
The ROI Calculator is part of our ROI Toolkit. It is important to us at Sigma Micro that our Clients measure and recognize the return on their investment in SigmaCommerce. The ROI Toolkit consists of three parts: 1) a white paper explaining the importance of measuring ROI and how companies are measuring it for IT purchases 2) an ROI Calculator that allows you to estimate a probable return due to the benefits of SigmaCommerce and 3) a detailed list of key performance indicators in SigmaCommerce that might be used to measure the return. We invite you to download the ROI Calculator and put in your own company’s historical data and estimate what percentage of improvement you would anticipate from a completely integrated software system with the functionality of SigmaCommerce. [ download ]
Technical Services Questionnaire:
Preparing for a new enterprise-wide system also requires many upgrades to the technical equipment and infrastructure. We always review these changes up front so the Client understands the complete total cost of ownership of implementing a system. Our Technical Services staff has decades of experience consulting with our Clients and hosting servers. We invite you to download the Technical Services Questionnaire and let us know more about your present infrastructure. We will respond with a professionally prepared report outlining our recommendations. [ download ]
Sigma Micro Services
We have never failed on an implementation...in more than twenty years.