Education

Education Services Overview

At Sigma Micro, we know the difference between education and training and we provide you with the tools you will need for both. Our education courses are very flexible – on-site, over the Web, at our facility and they are structured to minimize disruption to your daily business. After educating your staff on how the software works, we provide you with a Procedure Writing Toolkit, loaded with over 30 procedures which you can cut and paste to create your own procedures for training.

Education

Sigma Micro has been in the business for 25 years and we have the experience to recognize two very important things:

Education is very different from training and you need both
You have to run your daily business while learning a new software and you can’t afford to have people pulled way from their daily jobs for education

We understand that your key staff members must be educated thoroughly on how the software works so they make the best choices on how to set it up to operate your business most efficiently. However, most users don’t need to know how the software works, they just need to know how to use it to get their jobs done and that is where procedures are important. Procedures are written documents outlining your business processes and we make it easy for you to create them with a Procedure Writing Toolkit. We educate your staff and give them a tool to write procedures so they in turn can train their employees.

We also know that you have a business to run while you are preparing to implement SigmaCommerce and you cannot afford to have your staff dragged away from their jobs for days to learn the software. Our experience has taught us that it is best to limit education classes to no more than four hour sessions resulting in better retention, better company morale and most important – you can keep your business up and running. We split up a full day of on-site courses into two sessions, covering two different modules. This structure allows your staff to attend a class and still do their “day job”. We feel so strongly about this that we don’t call the time you turn on SigmaCommerce “go live” because we didn't kill you! We call it “activate” because it is a time you take your company to a new level.

Education Classes

Our classes are segmented based on module functionality so the people most knowledgeable about a specific area get exactly the education they need.

Customer Relationship Management (CRM) includes:
Sales and Order Processing, Integrated call center/service, Case Management
Product Data Management (PDM) includes:
Purchasing and Vendor Management, Pricing Engine, Item Creation Management
Warehouse Management (WMS) includes:
Warehouse Design, Inbound Receiving/Stocking, Inventory Manager, Fulfillment Manager
Financial Management (FIN) includes:
General Ledger, Accounts Payable, Accounts Receivable, Reconciliation
Marketing Relationship Manager (MRM) includes:
Campaign and Promotion Creation, Customer Data Analysis, Offer Creation, Automatic Square Inch Analysis
eStore Management (e-Store) includes:
Security/Integration Capabilities, eStore Design, eStore staging
Reporting includes:
System reports, creation of custom reports
Point of Sale Management (POS)includes:
Customer Information, Product Information, Order and Refunds
Administration includes:
Company business practices review and software setup

Education Methods

Sigma Micro has a variety of training methods to assist our clients with every stage of education:

Education manuals written by a document specialist
Interactive classroom training and demonstrations
Web-based training and demonstrations

Sigma Micro has the experience to educate your employees in a way that maintains your daily business operations, builds momentum and improves retention. We are dedicated to your success.

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Sigma Micro's Education

Sigma Micro's system education doesn't end in the classroom; it is available to end users every step of the way.